Having Trouble Logging In?

If your login seems stuck or won’t complete, try the steps below in order. Most login issues can be resolved by following these quick checks.

Step 1: Try Logging In Again (Without Switching Tabs)

• Reload the login page. 
• Enter your credentials again. 
• Stay on the same tab while the Food Detectives loading screen is on.
  

Switching tabs or minimizing the browser during the loading process can interrupt the authentication process.

 

Step 2: Try Using an Incognito / Private Window

Opening the app in an incognito (private) window helps rule out issues caused by cached data or browser extensions.

How to open an incognito window:

• Chrome / Edge: Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac) 
• Firefox: Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac) 
• Safari: File → New Private Window

Log in again from the incognito window and see if the issue persists.

 

Step 3: Try a Different Browser

If the issue continues, attempt logging in using a different browser than your usual one.

Recommended browsers:

• Google Chrome 
• Mozilla Firefox 
• Microsoft Edge 
• Safari (Mac)
  

This helps identify whether the issue is browser-specific.

 

Still Having Issues?

If none of the steps above resolve the problem, please provide us with the information below. 

Required Information to Provide

1. Internet Connection Type(s) Tried

Please select all that apply:

• Home Internet 
• School / Work Network 
• Mobile Data / Hotspot 

   

2. Browser Version & JavaScript Status

How to check your browser version:

• Chrome:
  Menu (⋮) → Help → About Google Chrome 
• Firefox:
  Menu (☰) → Help → About Firefox 
• Edge:
  Menu (⋮) → Help and feedback → About Microsoft Edge 
• Safari:
  Safari → About Safari 

How to confirm JavaScript is enabled:

• Chrome / Edge:
  Settings → Privacy & Security → Site Settings → JavaScript → Ensure it’s set to Allowed 
• Firefox:
  Type about:config in the address bar → Search for javascript.enabled → Ensure it’s set to true 
• Safari:
  Settings → Advanced → Ensure “Enable JavaScript” is checked 

   

3. Device Operating System & Version

How to check your OS version:

• Windows:
  Settings → System → About → Windows specifications 
• Mac:
  Apple menu () → About This Mac → Overview 

STILL STUMPED? WE’RE HERE TO HELP!

Email us at info@fooddetectives.org and we will respond within 2 business days.