Here is a list of common problems and solutions.

Can’t find what you’re looking for? Reach out at info@fooddetectives.org and we will respond within 2 business days.

PROBLEM 1: When I try to access the program, my computer says the “Page not found” or “I don’t have access”.

Solution: Type in the following address in your browser (don’t forget the ‘s’ in https): https://play.fooddetectives.org/
Explanation: Many people forget the ‘s’, don’t worry – sometimes we do too!

PROBLEM 2: I registered and am accessing the website for the first time, why is it taking a long time to load?

Solution: Give it a couple minutes, you’ll get there! The first time you sign in, the game will load on your computer.
Explanation: Depending on your internet speed, this could take less than a minute or quite a bit longer. Don’t fret! Once your game has loaded, subsequent logins should be much faster unless you delete your cookies.

PROBLEM 3: After a couple tries, the website is still not working!

Solution: 1) Try restarting your computer 2) Try an a different browser and trying incognito [there have been reports Chrome hasn’t been working but Safari does] or 3) Clear your cache – Don’t know how? Read below!

1. Click the three dots in the top-right of your browser (Chrome or Edge).

2. Go to Settings → Privacy and security → Clear browsing data.

3. Check “Cached images and files.”

4. Click Clear data, then refresh the page.

That should do the trick!

STILL STUMPED? WE’RE HERE TO HELP!

Email us at info@fooddetectives.org and we will respond within 2 business days.